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Throughout the site, the terms “we”, “our” and “us” refers to Ms Floristic and “you” and “your” refers to you, the client, website user, visitor or customer.

  1. GENERAL - By visiting this site and purchasing a product from us/or using our service, you agree to be bound by the below Terms & Conditions as well as any additional policies provided on this website including those referenced herein and/or available by hyperlink such as the Privacy Policy

    If you are under the age of 18, by registering an account on our site, visiting or making any purchase on our site, you agree that you have your parent or guardian’s permission and that they fully understand the Terms & Conditions of this site. 

    By accessing or using any part of the site, you agree to be bound by these Terms & Conditions. If you do not agree to all the terms and conditions of this agreement then you may not access the website or use any services. You can review the most current version of the Terms & Conditions at any time on this page. We reserve the right to modify, change or update these Terms & Conditions from time to time, please re-visit this page periodically to ensure you are aware of any updates or amendments.

  2. PERSONAL INFORMATION - We will collect, store, use and disclose any personal data provided by you in accordance to the Privacy Policy. Read our Privacy Policy here.

  3. ACCEPTANCE OF YOUR ORDER - Orders are placed through phone or whatsapp. You will receive a confirmation email with the details of your order upon order confirmation. Please review all information carefully, including the delivery address and recipient details and contact us immediately if any information is incorrect. 

  4. PAYMENT METHOD - We accept payments through direct bank transfer, Payme or FPS. Refer to the Shipping & Payment page for more details. You agree to promptly update your account and other information, including your email address and phone number so that we can contact you as needed to verify payment information.

  5. CHANGE/CANCELLATION OF ORDER - Cancellations of orders are not accepted. All orders placed are final. If you wish to change your order, 48 hours notice (prior to delivery date) is required. If you have made a mistake when placing your order please contact us immediately via or (852) 9540 3950 to correct the information provided.

  6. PRICING - Prices for our products are subject to change without notice. Prices may be increased during peak seasons such as Valentine’s Day and Mother’s Day.

  7. DELIVERY - Our delivery service is available 7 days a week. Refer to the Shipping & Payment page for more details.  

    Delivery charges calculated at checkout apply to 1 (one) product only. For purchases of multiple products to one delivery address, additional charges may apply, depending on the size of your order.

    Whilst all care will be taken to ensure delivery within the preferred time frames, unforeseen delays may occur due to traffic situations that are out of our control. If a delivery cannot be made within the designated timeframe due to fault of our own, we will contact you to re-arrange delivery at the earliest possible time at no additional charge. Delivery charges are calculated at checkout according to delivery district.

    Delivery charges are for one (1) delivery attempt only.

    It is the responsibility of the sender to provide full and correct details for delivery and to ensure that the recipient will be available to accept the delivery at the preferred timeframe. Please provide the recipients real name where he/she can be identified at the delivery location.

    Should the delivery be unsuccessful the order will be returned to Ms Floristic and a second delivery will only be attempted after additional delivery fee and correct information is provider by the sender.
    In the case of Typhoon 8 (or above) or Black Rainstorm signal being hoisted delivery services will be immediately suspended.

  8. RETURNS AND REFUNDS - Flowers and plants are natural, perishable products, each with different needs and lifespans. The utmost care and attention is taken by our florists to ensure that every item leaving our atelier is in perfect condition.We must be notified within three (3) days of delivery for flowers and five (5) days of delivery for plants for any issues regarding your order. Due to the perishable nature of our products, all items are non-exchangeable and non-refundable. 

  9. VARIATIONS AND SEASONALITY - All images shown in this site are for representation purpose only. Flowers and plants are natural products and each bouquet or arrangement is made by hand, therefore no two orders will look the same. Flowers or plants may vary slightly in size and colour to those pictured. These are not faults and we cannot accept exchanges if you are unhappy with the colouring of individual flowers or plants. 

    Due to seasonal availabilities, some flowers/plants may be substituted for a flower/plant of equal beauty, quality and price.

    Images are not to scale; we have provided approximate dimensions for all items to guide you on your choice of size.

    By accepting these terms and conditions you accept that there may be variations between images and products produced.

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